As a Retail Training Manager, you will work closely with a range of departments, including Merchandising and Marketing. You will be responsible for the modification, delivery and measurement of training programs focused on brand, product knowledge, selling & service to support business, assisting manager to collect feedbacks from retail via frequent on-site coaching and observation.- Design, develop and conduct training programs relating to brand knowledge, collections, selling ceremony etc to frontline and office staff- Inspire, motivate, train the field sales force via in-store and digital coaching, especially on areas of selling skills & product knowledge and selling ceremonies for retail excellence goal across APAC- Deliver effective in-person training and establish close relationships with retail department in order to assess ongoing training needs- Conduct induction with new joiners and work with Store Managers to ensure smooth onboarding journey- Delivery of training programs with local adaptation to meet the unique needs from retail, not limit to new store openings, product knowledge, CRM, selling skills training, local & regional workshops- Conduct follow-ups post training with participants to ensure effectiveness of the program and closely communicate with in-store trainers to monitor performance and collect feedbacks- Conduct in store coaching to Retail team to ensure high standards of customer service and knowledge to support them to meet their objectives- Identify training needs of the local market to prepare training plan according to the employees’ needs to support their development to achieve identified goals- Work closely with APAC regional office in the preparation and monitoring of the Training budget to ensure necessary resources available for implementation of training initiatives & programs- Select and manage external training suppliers to carry out defined training programs where necessary- Support the planning of staff engagement programs