O Client Experience - Excellence : Clienteling & client satisfaction- Develop and implement strategies to enhance client experience- Train and coach sales teams on best practices for delivering outstanding client service- Collaborate with all departments to ensure a cohesive approach to client satisfaction- Promote the use of Clienteling tools and techniques to build long-term relationships with clients, enhancing loyalty and repeat business- Support the implementation of Clienteling/loyalty programs to increase engagement and repeat visits, ensuring customer retention & loyalty is a daily priority for all staff members- Analyze client feedback to identify trends, pain points, and areas for improvement- Monitor the feedback close the loop to ensue issues are addressed promptly and that we maintain client engagementO Retail Teams Performance and development- Work with all boutiques to drive & achieve all quantitative and qualitative KPIs.- Identify and share best practices from local markets / boutiques- Work closely with Boutique Managers / Deputy to provide regular reports/ feedback/ideas to head office & ensure boutique needs are catered for.- Facilitate exchange of information with other departments - Ensure that Boutique Teams are familiar with all local and global brand initiatives (new products, best practices, advertising campaigns, corporate policies) - Be responsible for the transmission of the retail newsletter, featuring local news- Monitor competitors’ activities, trends and update info to share and benchmark- Support retail manager in simulating, calculating, checking commission for boutique staff for the entire network. Propose challenges or incentives that drive team performance O Boutique Operational Excellence - Work closely with other departments to streamline or improve boutique procedures or policies where required- Be the warrant of the understanding and the application of Maison commercial guidelines- Ensure full compliance to Company & Maison’s operational guidelines - Implement routines that ensure a proper understanding and application of security and compliance procedures in the boutiques, such as regular self-assessments - Coordinate qualitative retail excellence projects launched by the Brand, being the local contact for the roll-out, and adapt to local specificities- Cooperate with landlords for promotional program and follow up the related admin work - Estimate, monitor and maximise efficiency for all kind of cost spent for boutique operation- Support CS related communication between the stakeholders and make sure to elevate the work efficiency and improve client satisfactionO Boutique Environment Excellence- Coordinate store design planning for opening boutiques and support retail manger to manage CAPEX - Initiate to maintain perfect boutique condition- Work closely with VM department to create the best client journey with immersive story telling- Coordinate other environmental and hospitality tools like fragrance, music, uniform and etc