Retail Excellence Manager will be responsible to review the performance of each store and partners with the Retail team to enhance performance across sales, client experience, store and team productivity, operations, client services and compliance- Develop retail excellence plan to achieve target sales for each store- Achieve a high and consistent level of retail standards across all stores in accordance with company policy and procedures- Monitor the stores KPI and discuss with the store managers in creating strong action plans at store level and sales staff level- Monitor operational performance of client services and store operations inclusive of inventory flows and accuracy, team operational productivity- Collaborate with the Retail team help build the stores performance goals and drive performance across sales, retail KPIs and non-selling activities- Work in partnership with the Retail, Finance and HR on HC planning, productivity & optimization with the ultimate goal of delivering service excellence- Leverage the local Training through effective store interactions to help identify actions and learning strategies to support our business needs - Lead and take a proactive role in local projects and execute business initiatives (Store incentives, retail specific projects, and etc.)- Inclusive of new hires, with continuous coaching in support of service excellence.- Analyze and track controllable costs to meet the ongoing operational needs while maintaining the overall budget- Omni channel KPI management