[ 담당업무 ] - Efficiently handle customer inquiries such as purchase orders, quotations, part requests, and complaints about lost or damaged goods, product returns, or exchanges. - Professionally answer incoming calls and emails, understand the customer’s needs and their environment to improve satisfaction at sales and service support levels. - Accurately and timely process orders and requests in SAP ERP, CRM, and Salesforce databases. - Work closely with other cross-functional teams such as Field Service, Technical Support, Service Business, Capital Sales, Clinical Sales, Finance, SCM, RAQA, Contracts, and end-customers to accomplish company objectives. - Understand processes and make recommendations to improve overall team efficiency. [ 자격조건 ]- Highly customer and service-focused - Under 3 years of professional experience in a similar position, ideally within a medical device company - Strong communication skills, both verbal and written - Troubleshooting and problem-solving skills - Detail-oriented - Time management abilities - Interpersonal skills - Possess a solid telephone skill set and communicate in a professional manner. - Strong knowledge of the MS Office product suite, ERP (preferably SAP) - Fluent in English communication skills (verbal and written) is preferred[ 전형방법 ]1차 서류전형2차 면접전형[ 제출서류 ]국문.영문이력서.경력기술 포함 (각종 증빙서류는 서류전형합격자에 한해 추후제출)