• Formulate a comprehensive year-round CRM action plan for stores, ensuring alignment with overarching marketing campaigns, sales objectives, and clienteling targets.• Consolidate and analyze both quantitative and qualitative customer data to extract insights, identify business opportunities, and propose actionable strategies to achieve CRM goals.• Collaborate closely with Marketing & Communications and Store teams to organize and execute exclusive, high-impact events, including sourcing vendors and overseeing event implementation.• Design and maintain a strategic in-store engagement calendar aimed at enhancing client relationships, elevating brand experience, and increasing foot traffic, while closely monitoring return on investment (ROI).• Attain key CRM performance indicators, such as recruitment and retention rates, prospect conversion, and data acquisition benchmarks.• Oversee the CRM gifting strategy across stores, including personalized gifting for occasions such as birthdays, anniversaries, New year’s day, and other culturally relevant events.• Collaborate with the Store Manager and CRM Ambassador to plan and execute various CRM initiatives, including product launch events, one-on-one client appointments, in-store activations, and other client engagement activities.• Demonstrate leadership by actively engaging on the sales floor and guiding the team to deliver an exceptional client experience. Offer personalized shopping services through private one-on-one appointments in the store.• Develop a standardized Clienteling Coaching Form to monitor and assess individual Client Advisors’ CRM performance.• Foster strong collaboration with the sales team to manage personalized appointments and provide tailored coaching. • Drive growth in client spending by identifying opportunities within existing client segments and elevating them to higher engagement tiers.